Purchases & refunds.

Check your account before buying again

A payment can take a moment to finish processing. If you returned from Stripe and the website is still checking, refresh your account status before making another purchase. Free Windows downloads do not require sign-in or payment. Pro access is enabled after the server verifies the subscription or eligible earlier purchase.

Subscriptions and direct purchases

For a payment problem, duplicate charge, download issue or refund request concerning a direct Photos to Reels payment, email jd@wildwoodai.com. Include your purchase email and order reference if available. Do not send card numbers or passwords.

Requests are reviewed according to the terms disclosed at purchase and applicable consumer law. This page does not promise a specific refund window or money-back guarantee. Any non-waivable cancellation or refund rights remain in effect.

Microsoft Store purchases

If you bought through Microsoft Store, use your Microsoft order history and Microsoft’s applicable refund/support process for billing requests. We can still help with application questions.

Mac App Store purchases

The Mac App Store release is not yet publicly available. For Apple-billed purchases when available, use Apple’s refund request service; eligibility depends on Apple’s terms and applicable consumer law. See Apple’s refund instructions. Photos to Reels support can help with the app and account verification but cannot promise an Apple refund. Manage renewal in Apple’s subscription settings; website cancellation controls do not cancel an Apple subscription.

Canceling a website subscription

Use My account → Cancel subscription when shown, or Manage billing, to stop renewal. Optional feedback and offers do not prevent cancellation. You keep Pro through the current trial or paid period, then return to Free. Cancel a free trial before it ends to avoid the first charge. Canceling does not automatically refund prior payments. Contact support with refund questions.

Payment reversals

A refunded, disputed or reversed direct payment may remove the corresponding Pro entitlement. Contact support if your account status looks incorrect.